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Privacy Policy

1. Introduction

ThemeRex (website url address: https://themerex.net) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. Data Collected
Data Storage Location

We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy

Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Uslovi i odredbe korištenja pojedinačnih usluga
  • Pojedinačna usluga podrazumevajedan tretman iz lepeze naših usluga koji se iskorištava i plaća na licu mesta prema važećem cenovniku usluga na dan kupovine. Izuzeci mogu biti fizičke ili pravne osobe koje svoje pojedinačne tretmane plaćaju putem tekućeg računa na naš račun prema unapred utvrđenim uslovima ili potpisanim ugovorima.
  • Pojedinačne tretmane poželjno je ali nije obavezno rezervisati unapred.
  • Klijenti se sami brinu oko dolaska na tretman. Ne šaljemo podsetnike bilo kakve vrste niti telefonski proveravamo rezervacije.
  • Zakazani tretman potrebno je otkazati najmanje 24 sata ranije kako bismo taj termin mogli ponuditi drugima. Ukoliko ne dođete u dogovoreno vreme a niste otkazali tretman prilikom sledećeg dolaska taj će vam se tretman naplatiti prema važećem cenovniku usluga jednako kao da ste ga iskoristili.
  • U slučaju sprečenosti naših zaposlenih iz bilo kog razloga obavezujemo se da klijenta obavestimo o nastaloj situaciji te klijentu ponuditi drugi slobodan termin (ako je moguće) ili drugog terapeuta.
  • Kašnjenje na zakazani tretman uvažava se do pet (5) minuta nakon čega se srazmerno skraćuje vreme tretmana.
  • Kašnjenje početka tretmana zbog propusta naših zaposlenih uvažava se do pet (pet) minuta. Ako vaš tretman kasni više od navedenog tretman vam se neće naplatiti.
Uslovi i odredbe korišćenja paketnih usluga
  • Paket tretmana podrazumeva više tretmana iste vrste usluge koji se plaćaju unaprijed prema važećem cenovniku usluga na dan kupovine.
  • U okviru istog paketa nije moguće kombinovati različite usluge.
  • Paket tretmana može se iskoristiti u razdoblju od šezdeset (60) dana od datuma prvog iskorištenog tretmana iz paketa.
  • Termine za tretmane iz paketa poželjno je zakazati unapred kako bi se izbegle gužve i uslugu moglo iskoristiti kod željenog terapeuta.
  • Ako željeni terapeut nije slobodan u željeno vreme ili iz bilo kog drugog objektivnog razloga nije moguće iskoristiti tretman kod željenog terapeuta klijent je obavezan prihvatiti drugog ponuđenog terapeuta. Zato je poželjno unapred zakazati termine jer vam ne možemo garantovati da će željeni terapeut biti slobodan u vreme koje će vam odgovarati za vreme trajanja paketa.
  • Ukoliko vam preostane jedan iliviše tretmana nakon roka trajanja paketa Preostali tretmani iz paketa nakon isteka roka od 60 dana smatraju se iskorišćenim.
  • Klijenti se sami brinu oko dolaska na tretman. Ne šaljemo podsetnike bilo kakve vrste niti telefonski proveravamo rezervacije.
  • Otkazivanje rezervacije potrebno je uraditi najmanje 24 sata pre zakazanog vremena tretmana. Ukoliko se rezervacija tretmana ne otkaže u predviđenom vremenu tretman se smatra iskorišćenim.
  • U slučaju sprečenosti naših zaposlenih iz bilo kog razloga obavezujemo se da obavestimo klijenta o nastaloj situaciji te klijentu ponuditi drugi slobodan termin (ako je moguće) ili drugog terapeuta.
  • Na zakazane tretmane potrebno je doći na vreme. Kašnjenje se toleriše do pet (pet) minuta nakon kojih se srazmerno skraćuje vreme tretmana.
  • Kašnjenje početka tretmana zbog propusta naših zaposlenih uvažava se do pet (pet) minuta. Ako vaš tretman kasni više od navedenog tretman vam se neće naplatiti.

Situacije koje nisu predviđene ovim uslovima i odredbama nastojaćemo da rešimo na obostrano zadovoljstvo u salonu.

Cases for Using the Personal Data

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.